If there is an issue with a product that is defective, please contact the manufacture of the product first. Triad Tactical Inc. does not stock spare/replacement parts. If you are not able to contact the manufacture, then please contact Triad Tactical Inc for warranty assistance.
How do I return something to Triad Tactical, Inc?
At Triad Tactical, Inc, we stand behind our products. If there is an issue with a product, you have 30 days in which to bring it to our attention:
Returns must be returned with US POSTAL SERVICE to:
Triad Tactical Inc
Post Office Box #171492
Kansas City, KS 66117
When returning items:
1. All returned items must be in the original packaging.
2. Any items returned for reasons other than defects must be unused and in the original packaging. A service charge of 5% will be charged, and deducted from your refund. This does not apply to defective items. If you order something and don’t like the color, shape function, Man-Up and admit it, don’t try to invent a fake defect with the product.
3. We will not issue refunds for used merchandise.
4. If you have received a defective item from us, return the item and a copy of your invoice. Please inform us which you prefer: a replacement item or a refund for the defective merchandise.